UC San Diego Health maintains a marijuana and drug free environment. UC San Diego is a smoke and tobacco free environment. For the complete University of California nondiscrimination and affirmative action policy see: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. For more information, please visit UC San Diego Principles of Community. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. If a job has an extended deadline, applications/resumes will be considered during the extension period however, a job may be filled before the extended date is reached.
Callcenter job full#
For full consideration on any job, applications must be received prior to the initial closing date. We invite you to join our team!Īpplications/Resumes are accepted for current job openings only.
Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment online-only certification is not acceptable. Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral). Employment is subject to a criminal background check and pre-employment physical.Must be able to work various hours and locations based on business needs.One (1) year of EPIC & Cadence experience, or equivalent system.Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met. Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision. Proficient computer skills and be able to work between multiple systems during calls.Įxcellent communication skills with the ability to communicate clearly both verbally and in writing.Ībility to work in an interactive environment and possess excellent customer service skills both in person and over phone. Knowledge of third-party payors including federal, state and private health plans. Three (3) years of customer service experience.Įxperience with registration, appointment scheduling & insurance verification. Other related duties as assigned, that could include ambulatory float assignments front desk and call center, COVID screening, drive through testing check in, lab labeling, testing support line, etc. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Operates EPIC system to gain and input information in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Operate CRT to gain and input information. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification.
Eligible Special Selection clients should contact their Disability Counselor for assistance. All layoff applicants should contact their Employment Advisor. UCSD Layoff from Career Appointment: Apply by for consideration with preference for rehire.
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